Effective Date: 12/07/2025
SendXpro is committed to delivering your orders quickly, reliably, and safely. This Shipping Policy outlines the timelines, areas we serve, delivery partners, charges, and expectations for different services under our platform.
SendXpro currently operates and delivers within:
City limits and select suburban zones
Same-city only for Pickup & Drop services
Local delivery zones defined per vendor/store
We are working to expand our service zones. You can check delivery availability by entering your pin code on the app or website.
Delivery Time: 30–60 minutes (depending on vendor prep time & location)
Same-day Delivery: Yes (on all available items)
Delivery Partner: In-house or verified third-party delivery agents
Charges:
Flat fee or dynamic based on distance
Free delivery may apply during promotions
Note: Fresh food, cakes, and beverages are handled with insulated packaging to maintain temperature and quality.
Delivery Time: 60–120 minutes or same-day slots
Delivery Schedule: Instant or scheduled delivery (chosen at checkout)
Items Covered: Vegetables, Meat, Dairy, Toys, Electronics, Décor, and more
Packaging: Eco-friendly & safe handling
Charges: Vary based on order size, location, and vendor policy
Instant Pickup & Drop Service for:
Gifts, documents, small items, groceries, accessories, etc.
Delivery Time: Within 30–90 minutes, depending on distance
Live Tracking: Available in the SendXpro app
Charges: Based on weight, distance, and time
Limitations:
No delivery of restricted items like alcohol, tobacco, cash, or hazardous goods
Weight limit: 8–10 kg (must fit inside standard backpack)
Turnaround Time: 2–4 business days (print + dispatch)
Delivery Type: Home delivery only
Packaging: Tamper-proof and water-resistant
Tracking: Shared once dispatched
Charges: Calculated at checkout or included in print package
Applicable For: Bulky goods, cartons, event supplies, or appliances
Vehicle Options: Bike, mini-truck, auto, van (based on size)
Delivery Timing: Same-day or scheduled delivery
Charges: Based on weight, volume, and distance
Booking: Should be made at least 1 hour in advance
Delivery Delays: May occur due to weather, traffic, vendor delays, or local restrictions. Users will be notified in such cases.
Redelivery: Charges apply if the customer is unavailable or provides incorrect address.
Proof of Delivery: Signature or OTP may be required at the time of delivery.
Tracking: All deliveries can be tracked via the SendXpro app or through SMS/Email updates.
For questions or delivery updates:
📧 Email: support@sendXtrue.com
